Location Masters Privacy Policy

At Location Masters, Inc., located at 123 Film Row, Hollywood, CA 90028, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, locationmasters.com, and our services. This policy is effective as of January 1, 2025.

1. Data Collection

We collect information from you when you:

• Visit our website: We collect data about your browsing activity, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
• Create an account: When you register for an account, we collect your name, email address, phone number, and company information.
• Contact us: If you contact us via email, phone, or contact form, we collect your name, email address, phone number, and any other information you provide in your message.
• Request location information or services: When you request information about our filming locations or production services, we collect your project details, budget, and timeline requirements.
• Submit a location for consideration: If you are a property owner submitting a location, we collect information about you and your property, including photographs, address, and contact details.
• Subscribe to our newsletter: If you subscribe to our newsletter, we collect your email address to send you updates and promotional materials.

We may also collect information from third-party sources, such as public databases, social media platforms, and marketing partners. This information may include demographic data, contact information, and professional details, which help us improve our services and better understand your needs.

Specific Types of Data Collected:

• Personal Identification Information (PII): This includes your name, address, email address, phone number, and any other information that can be used to identify you.
• Professional Information: This encompasses your company name, job title, and business contact details.
• Financial Information: When you engage our services and make payments, we collect billing information, such as your credit card details or bank account information. Note that we use secure payment processors, and we do not store your full credit card number on our servers.
• Usage Data: This includes information about how you use our website and services, such as pages visited, search queries, and interactions with our content.

2. Data Usage

We use the collected information for the following purposes:

• Providing and improving our services: We use your information to provide the filming locations and production services you request, and to improve the quality and functionality of our website and services.
• Personalizing your experience: We use your information to personalize your experience on our website, such as recommending relevant locations and services.
• Communicating with you: We use your information to respond to your inquiries, provide customer support, and send you updates and promotional materials.
• Marketing and advertising: We use your information to target our marketing and advertising efforts, ensuring you receive relevant and engaging content.
• Analyzing website usage: We use your information to analyze website usage trends and improve our website's performance.
• Legal compliance: We use your information to comply with applicable laws and regulations.

Specifically, your data helps us:

• Process and fulfill your requests for location scouting, permit acquisition, equipment rental, and crew services.
• Send you newsletters, marketing communications, and promotional offers tailored to your interests.
• Improve our website layout and content based on your browsing behavior.
• Conduct research and analysis to better understand our users and their needs.
• Prevent fraud, protect our assets, and ensure the security of our website and services.

3. Data Security

We take data security seriously and implement reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use SSL encryption to protect your data during transmission.
• Firewalls: We use firewalls to protect our servers from unauthorized access.
• Access controls: We restrict access to your personal information to authorized personnel only.
• Regular security audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Employee training: We train our employees on data security best practices.

While we strive to protect your personal information, please understand that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your data. In the event of a data breach, we will notify you as required by applicable laws.

Specific Security Measures:

• Secure Payment Processing: We use PCI DSS compliant payment processors to ensure the security of your financial information.
• Data Minimization: We only collect and retain the minimum amount of personal information necessary for our business purposes.
• Data Retention Policy: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

4. Cookie Policy Summary

We use cookies to enhance your experience on our website. Cookies are small text files that are stored on your device. They allow us to remember your preferences, analyze website traffic, and personalize content.

Here’s a brief summary of our cookie usage. For detailed information, please refer to our Cookies Policy.

• Essential Cookies: These cookies are necessary for the basic functionality of our website.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and any errors you encounter.
• Functionality Cookies: These cookies allow us to remember your preferences and provide enhanced features.
• Advertising Cookies: These cookies are used to deliver targeted advertisements based on your browsing behavior.

You can control cookies through your browser settings. You can choose to accept or reject cookies, and you can delete existing cookies. However, please note that disabling cookies may affect your experience on our website.

5. Third-Party Disclosure

We may share your personal information with third-party service providers who assist us in providing and improving our services. These service providers include:

• Hosting providers: We use hosting providers to store our website and data.
• Payment processors: We use payment processors to process your payments.
• Email marketing providers: We use email marketing providers to send you updates and promotional materials.
• Analytics providers: We use analytics providers to analyze website usage trends.

We require these third-party service providers to protect your personal information in accordance with this Privacy Policy and applicable laws. We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes without your consent.

Specific Third-Party Services:

• Google Analytics: We use Google Analytics to track and analyze website traffic. Google Analytics has its own privacy policy, which you can review on their website.
• Mailchimp: We use Mailchimp for email marketing and newsletter distribution. Mailchimp's privacy policy is available on their website.
• Stripe: We use Stripe to process payments securely. Stripe's privacy policy can be found on their website.

We may also disclose your personal information if required to do so by law or in response to a valid legal request, such as a subpoena or court order. We will make reasonable efforts to notify you of any such disclosure, unless prohibited by law.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request that we delete your personal information.
• Restriction of Processing: You have the right to restrict the processing of your personal information.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Objection: You have the right to object to the processing of your personal information.

To exercise these rights, please contact our Data Protection Officer, Amelia Rodriguez, at amelia.rodriguez@locationmasters.com or by mail at Location Masters, Inc., Data Protection Office, 123 Film Row, Hollywood, CA 90028. We will respond to your request within 30 days.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the effective date accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

If we make material changes to this Privacy Policy, we will provide you with additional notice, such as by sending you an email or displaying a prominent notice on our website. Your continued use of our website and services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Location Masters, Inc.
123 Film Row
Hollywood, CA 90028
Phone: (323) 555-FILM
Email: privacy@locationmasters.com

Data Protection Officer: Amelia Rodriguez, amelia.rodriguez@locationmasters.com